Maid EZ Cleaning – Policies & Terms

At Maid EZ Cleaning, cleaning is our craft and peace of mind is our promise. These policies help us deliver reliable, high-quality service while keeping things fair for everyone. A full detailed policy document is included in your Welcome Packet.

Cleaning Hours

  • Services are offered Monday – Friday, 9:00 am – 5:00 pm (last appointment scheduled by 1:00 pm).

  • Weekend or special-event cleanings (before/after parties, etc.) may be available with advance notice and carry an additional fee.

Cancellations

  • Please provide at least 48 hours’ notice to cancel or reschedule (Thursday by noon for Monday clients).

  • Less than 48 hours’ notice will result in a 50% cancellation fee.

  • Emergencies will always be considered case by case — communication is key.

Lockouts

  • If our team cannot access your home at the scheduled time (no key/garage code provided, door locked, unsafe entry), a 50% lockout fee will apply.

  • We encourage providing a garage code or lockbox for reliable access. All codes are stored securely and never tied to your address.

Access to Your Home

  • If you prefer to meet the team, we offer two arrival windows: 9am–12pm or 11am–3pm.

  • Please understand delays may occur due to traffic, weather, or illness. We will always notify you promptly.

Inclement Weather & Safe Access

  • If Maid EZ cancels due to unsafe travel: no fee applies, and you’ll receive priority rescheduling.

  • If you cancel:

    • 24+ hours’ notice: no fee.

    • Less than 24 hours’ notice: 50% fee may apply, unless there is a declared snow emergency or conditions are clearly unsafe — in which case, fees are waived.

  • Property preparation: Please clear/salt driveways, walkways, and steps. If access is unsafe, service may be canceled, and a 50% lockout fee may apply.

  • Parking instructions should be provided during the snow season to avoid plows or blocked-in vehicles.

Holidays & Seasonal Scheduling

  • Observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Juneteenth, Thanksgiving, Christmas Eve, Christmas Day.

  • If your service falls on or near a holiday, it may be shifted by one day.

  • Holiday Season: The weeks around Thanksgiving and Christmas are our busiest. Many clients request schedule changes, and we do our best to accommodate, but we kindly ask for plenty of advance notice. Last-minute changes are often difficult to fit in, and early requests are given priority.

Confidential Items

  • Please secure medications, cash, and personal/confidential documents before service. This protects your privacy and avoids any misunderstandings.


House Temperature

  • For staff safety and efficiency, please ensure your home is kept at a comfortable temperature during service.

  • Summer: AC must be on and set to 72F or lower.

  • Winter: Heat no higher than 72°F.

  • With your permission, our team may make minor adjustments, but all settings will be returned before we leave.

Damage or Breakage

  • While we take great care, accidents can happen.

  • Any damage must be reported within 24 hours of service.

  • Maid EZ is not responsible for damage from faulty installation (e.g., blinds, shelving) or unsealed surfaces (e.g., natural stone).

  • We recommend storing away irreplaceable, collectible, or sentimental items prior to service.

Rugs

  • Our vacuums are very powerful and may damage or pull in small/bathroom rugs. In many cases, these can only be shaken out.

  • Upon request, we can collect and launder bathroom rugs during service. This is offered as a courtesy at no extra charge.

Hygiene Products

  • Please dispose of personal hygiene products (diapers, feminine products, etc.) properly by wrapping securely and placing in a lined trash can. This ensures sanitary conditions for our team.

Pets

We love pets, but for everyone’s safety and comfort:

  • Accidents: We cannot clean urine, feces, or vomit. If repeated accidents are present, service may be paused until the area is addressed.

  • Disruptions: If pets interfere with cleaning (excessive barking, walking on wet floors, etc.), they should be secured in another room/area.

  • Aggression: If a pet displays aggression or poses a risk, service will be stopped immediately. Ongoing issues may result in suspension of service.

  • Best Practices: Please inform us of your pets’ names, routines, and any special instructions.

Hazardous Waste & Materials

  • Maid EZ Cleaning cannot remove or dispose of hazardous waste, including but not limited to: human/animal waste, biohazards, needles, broken glass, mold infestations, or chemical spills.

  • If hazardous materials are discovered during service, our team will skip that area and notify you. Additional charges may apply if cleanup requires a significant adjustment to our schedule.

Satisfaction Guarantee

  • If anything was missed, please contact us within 24 hours.

  • We’ll return to correct the issue or provide an appropriate resolution.

Pricing & Adjustments

  • All pricing is based on the initial quote provided. If the scope of work changes significantly (extra rooms, deep-clean add-ons, excessive buildup, consistent longer cleaning times etc.), pricing may be adjusted to reflect the additional time and labor required.

  • Prices do not include applicable sales tax, which will be added to your invoice.

Invoicing & Payments

  • Payment is due on or before the day of service.

  • Accepted methods: Cash, Check, Zelle, or Credit Card.

  • If leaving cash or check, please place it in the provided security envelope and sealed.

  • If we send an invoice, it is due upon receipt unless other arrangements are made in writing.

Late Payments & Fees

  • Payments not received within 7 days of service may incur a $25 late fee.

  • Repeated late payments may result in suspension of service until the account is current.

Closing Note

These policies are designed from real-world experience — to ensure fairness, consistency, and safety for both our clients and our staff. By setting clear expectations, we can focus on what matters most: delivering a detailed, reliable clean that gives you peace of mind.

Referral Program

Your referrals mean the world to us. When you recommend Maid EZ, it tells us we’re delivering the kind of service worth talking about — and we want to thank you.

How It Works

  • Tell your friends, family, or neighbors about your experience.

  • Make sure they mention your name when booking.

  • After your referral completes their first cleaning, you’ll receive $50 OFF your next service.

Unlimited Rewards – Every referral = another $50 off.

Share Your Experience

Most of our new clients discover us through word of mouth and online reviews. If you’ve enjoyed your service, please consider leaving us a quick review on Google or Facebook. Your words go further than you think — they help other families feel confident choosing us, and they remind our team that the details matter.

(Scan the QR code below to leave us a review — thank you for helping our small business grow!)

Photo Consent

At Maid EZ Cleaning, we are proud of the transformations we create. From time to time, we may capture before-and-after photos of our work to use in marketing materials such as our website, social media, or promotional content.

Consent

By agreeing to services, you grant Maid EZ Cleaning permission to take photographs of your property before and/or after cleaning services for marketing and promotional purposes.

Anonymity

We respect your privacy. No identifying personal information (family photos, documents with names, addresses, etc.) will ever be visible in photos. Only the cleanliness and quality of our work will be showcased.

Opt-Out

You have the right to decline photo consent at any time. Please let us know in writing if you do not wish for photos of your property to be taken or used



Thank you for choosing Maid EZ Cleaning! We look forward to providing you with exceptional service.