Maid EZ Cleaning – Policies & Terms

At Maid EZ Cleaning, cleaning is our craft and peace of mind is our promise. These policies help us deliver reliable, high-quality service while keeping things fair for everyone. A full detailed policy document is included in your Welcome Packet.

Cleaning Hours

  • Monday–Friday, 9am–5pm (last clean starts by 2pm).

  • Weekend/event cleanings available with advance notice + fee.

Cancellations & Lockouts

  • 24+ hrs’ notice required (Friday noon for Monday clients).

  • Less notice or lockouts may result in a 50% service fee.

Weather

  • If we cancel due to unsafe road conditions, no fee applies and you’ll be rescheduled promptly.

  • If you cancel last-minute in unsafe conditions or during a snow emergency, fees are usually waived.

  • Please clear/salt walkways, steps, and driveways for safe access.

Holidays

  • We observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Juneteenth, Thanksgiving, Christmas Eve, and Christmas Day.

  • Holiday weeks may shift service by one day.

  • Around Thanksgiving & Christmas, please request schedule changes early — last-minute moves are difficult to accommodate.

House Temperature

  • Please maintain a safe, comfortable temperature (AC on in summer, heat ≤72°F in winter).

Photo Consent

  • We may occasionally take before/after photos for marketing.

  • No identifying personal info will ever be shown.

  • You may opt out at any time in writing.

Pets

  • We cannot clean urine, feces, or vomit.

  • Disruptive pets should be secured during service.

  • Aggressive behavior will stop service and may suspend future visits.

Pricing & Payments

  • Quotes are based on the initial scope; pricing may adjust if work changes.

  • Sales tax will be added to invoices as required by law.

  • Payment is due on or before the day of service.

  • Accepted: Cash, Check, Zelle (216-550-2556), or Credit Card.

  • Late payments: $25 fee + 1.5% monthly interest.

  • Hazardous waste (biohazards, mold, needles, chemical spills) will not be cleaned or removed.

Satisfaction Guarantee

  • If anything was missed, let us know within 24 hours — we’ll return or resolve.

📞 216-550-2556 | ✉️ hello@maidezclean.com | 🌐 MaidEZClean.com

Contact Us:

For any questions regarding these policies or your service, please contact us:

  • Phone: 216-550-2556

  • Email: hello@maidezclean.com

  • Website: www.maidezclean.com

  • Customer Support Hours: Monday - Friday, 9:00 AM - 5:00 PM EST


Thank you for choosing Maid EZ Cleaning! We look forward to providing you with exceptional service.